Refund policy

Effective date: 30 August 2026

Label Kiash products are handcrafted, and many pieces are made to order or customised. We do not accept returns or exchanges for change of mind, incorrect selection, minor colour differences caused by screens, or the natural variations in embroidery, placement, texture, and finish that are characteristic of handmade products.

We will review a claim if the item delivered is incorrect, arrives damaged, or has a material quality defect. Contact us at info@labelkiash.in or on WhatsApp at +91 96866 14211 within 48 hours of delivery. Include the order number, a description of the issue, and clear photographs or video of the item and its packaging. Keep the item unused, unwashed, unaltered, with its tags and original packaging until we complete the review.

If a claim is approved, Label Kiash will arrange or reimburse reasonable return shipping and offer an appropriate replacement, repair, or refund. The available resolution may depend on material availability and whether the piece was made to order. An approved refund will be sent to the original payment method after the returned item is received and inspected. Please allow 7–10 business days for processing; banks and payment providers may take additional time to credit the amount.

If you need to cancel an order, contact us immediately. Cancellation is not guaranteed. Ready-stock orders cannot be cancelled after dispatch. Made-to-order, customised, altered, or stitched orders cannot be cancelled once work has started or materials have been committed. If Label Kiash cancels an order that has already been paid, the amount collected for the cancelled item will be returned to the original payment method.

This policy does not limit rights that cannot lawfully be excluded under applicable consumer law.